Technical Support

Groundwater modeling is complex and you are likely to have a lot of questions when designing your model or aquifer test. Some of the questions may be conceptual in nature and some will be related to the software and how to do certain procedures. We answer any question you may have, even if it is not directly related to the operation of our software. We also never charge extra for our support.

We take a lot of pride in our technical support at ESI, and we are confident that our support is the best in the business. Our developers, Doug and Jim Rumbaugh, provide all technical support directly. Doug and Jim each have 25 years of experience in groundwater modeling and aquifer testing. They wrote the software, use the software in consulting, and teach seminars with the software. You simply cannot get better support than that.

Support Contacts:

Groundwater Vistas | GW3D:
Jim Rumbaugh
Tel. (610) 670-3400
Email:

Aquifer^win32 | Winflow | RML:
Doug Rumbaugh
Tel. (717) 444-3300
Email:

You can also check out Jim’s blog at http://groundwatermodels.blogspot.com for the latest issues and discussions related to our software.

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